How do I order an Intel Processor Replacement Label?
IMPORTANT:
- Intel can only issue One Label per Customer.
- Intel cannot furnish label requests for Intel® Evo™/Intel vPro®, Intel® Iris® graphics, or Intel® Arc™ Graphics as this program does not cover them.
- The Intel® Processor should be an active product and not a DISCONTINUED one to be eligible for a replacement. Check End of Interactive Support (EOIS) Processors
- Provide proof of ownership/purchase (Invoice) for your Intel® processor. We need POP to ship a Replacement Label.
- Download Complete System Information (SSU Log) and send it with your request
- Add your complete shipping address in the correct Format1.
Start your request using the Support request for Intel® Processor Label Replacement. Follow the steps below:-
- Create an account if you are not already registered.
- Add the name of your Intel® processor in the Describe Your Issue box (shown below) along with full details of your request.
- Click Check for answers to move to the next step.
- Click Continue to request creation.
- Fill in the form and include Proof of Ownership or Purchase, such as an invoice, packing list, or receipt. A valid Proof of Purchase (Invoice/Receipt) is mandatory for Label Requests related to Refurbished or Second-Hand Laptops and Desktops.
- Include SSU Log. Here are the steps on How to get the Intel® System Support Utility Logs on Windows*
- Scroll down to the bottom of the page and click Submit request.
You will receive a confirmation of your request in approximately 3-5 business days. Once our team has validated the proof of purchase you will receive notice of shipment and delivery of your Replacement Label. This process can take between 1-2 weeks from start to finish.
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1 Format of Shipping Address:
- House or Flat No.
- Street Name
- City
- State or Province
- Country
- Postal or Zip Code