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Unable to Log In Due to “Account Blocked from Signing In” with Accounts Associated with Microsoft

Content Type: Error Messages   |   Article ID: 000095920   |   Last Reviewed: 10/22/2024

Description

Encountered error: Your account is currently blocked from signing in. As a result, you may not reset your password at the time. Please contact an admin in your organization and ask him or her to unblock your account.

Resolution

If you have multiple email accounts with Microsoft, that may cause conflict with our Intel systems. You need to disassociate other emails through Microsoft. Follow the steps indicated below:

  1. Go to login page.
  2. You should see all the account aliases listed and can remove one if you need to. 
  3. Once done, copy the redemption link provided by Intel Customer Support. DO NOT CLICK.
  4. Use Chrome Incognito* mode and paste in the link. 

Related Products

This article applies to 1 products.
Access & Entitlement for My Intel Users