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Blue Screen Error in Multimonitor Configurations Using UHD 770 and Intel® Arc™ Discrete GPU

Content Type: Troubleshooting   |   Article ID: 000095876   |   Last Reviewed: 12/19/2024

Environment

Operating System

Windows 11* Family

Description

In a 2-monitor setup where an onboard port (HDMI or DisplayPort) and a Discrete GPU port (HDMI or DisplayPort) are connected at the same time, if the Intel Arc device is disabled through device manager and re-enabled, a BSOD occurs right after Arc is re-enabled.

Resolution

This issue was addressed in driver version 31.0.101.4972. Update your driver to this or a newer version.

If you are still experiencing this issue, contact Intel Customer Support.