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When Gaming the Intel® Arc™ A750 Graphics Will Crash When the PCIe Speeds Are Set to Gen 4.0

Content Type: Troubleshooting | Article ID: 000095808 | Last Reviewed: 12/28/2023

Description Resolution

Environment

Operating System

Windows® 10, 64-bit*

Description

When gaming, after some time, the GPU signal will cut out and not come back if the PCIe speed is set to work at 4.0 Gen. The card is supposed to work at PCIe 4.0 Gen speeds, but it is very unstable.

Resolution

Follow the steps below:

Verify that power supply cables are properly plugged into the dGPU.
Verify that GPU is properly seated on the main PCI-E.
Verify latest driver available is install.
Perform clean driver installation with latest driver available and DDU software.

Related Products

This article applies to 15 products.

Intel® Arc™ A-Series Graphics Intel® Arc™ A350M Graphics Intel® Arc™ A370M Graphics Intel® Arc™ A380 Graphics Intel® Arc™ A530M Graphics Intel® Arc™ A570M Graphics Intel® Arc™ A580 Graphics Intel® Arc™ A750 Graphics Intel® Arc™ A770 Graphics (16GB) Intel® Arc™ A770 Graphics (8GB) Intel® Arc™ Pro A30M Graphics Intel® Arc™ Pro A40 Graphics Intel® Arc™ Pro A50 Graphics Intel® Arc™ Pro A60 Graphics Intel® Arc™ Pro A60M Graphics

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