Article ID: 000095734 Content Type: Maintenance & Performance Last Reviewed: 07/25/2023

Diablo 4* Crashing Using Intel® Arc™ A Series

Environment

i5-12400F B660 DS3H AC DDR4-Y1 Intel(R) Arc(TM) A770 Graphics Driver: 31.0.101.4514 Operating System: Microsoft Windows 11 Home / 10.0.22621 Build 22621

Windows 11, 64-bit*

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Summary

Information about performance issues while playing Diablo 4* using an Intel® Arc™ A770 Card

Description

Constant crashes and FPS drops making Diablo 4* unplayable.

Resolution

Intel is currently investigating this issue. Contact Intel Customer Support for more information.

Additional information

4514 Beta: game crashing every hour, FPS stutters
4502 WHQL: game crashing multiple times per hour, FPS stutters
4382 Beta: FPS drops from an average of 80-100 to 40-60 after 30-60 minutes of gameplay, restarting the game fixes this temporarily

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