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Apex Legends* Crashes with 0x887A0006 Error on Intel® Arc™ A770 Graphics (16GB)

Content Type: Troubleshooting | Article ID: 000095517 | Last Reviewed: 05/30/2024

Description Resolution

Description

Apex Legends* crashes with error message "0x887A0006 - DXGI_ERROR_DEVICE_HUNG" during gameplay.

Clean install the graphics driver with Display Driver Uninstaller (DDU). For guidance, How to Use the Display Driver Uninstaller (DDU) to Uninstall an Intel® Graphics Driver.
Download and install driver version 31.0.101.5444 or newer from the Download Center. For installation steps, How to Install an Intel® Graphics Driver in Windows® 10 & Windows 11.

This article applies to 2 products.

Intel® Arc™ A770 Graphics (16GB) Intel® Arc™ A770 Graphics (8GB)

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