Article ID: 000095402 Content Type: Troubleshooting Last Reviewed: 09/11/2023

No Hardware Acceleration Support for Adobe Premiere Pro* with Intel® Arc™ Graphics

Environment

Windows 11* Family, Windows® 10 family

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Summary

Steps to resolve hardware acceleration to be available in Adobe Premiere Pro. The fix for this issue is currently in progress.

Description

Unable to use Hardware Acceleration for Adobe Premiere Pro* on a system with the latest Intel® Arc™ Graphics.

Resolution
  • Adobe Premiere Pro Beta (24.0.0.19+) supports Hardware Media Acceleration (Intel QSV).
  • AV1 Encoding is available through the Voukoder plugin.

Intel is currently investigating this issue. Contact Intel Customer Support for more information.