Summary
Information on an Unknown Error in Topaz Video AI* using Intel® Arc™ Graphics.
Description
After 5 to 10 minutes of running video upscaling processes in Topaz Video AI* on Intel® Arc™, it presents a momentary black screen. When the system recovers from the black screen, the rendering status is shown as failed due to an Unknown Error.
Resolution
Update your Topaz VideoAI application to version 5.0 or above to resolve the issue.