Topaz Video AI* - Momentary Black Screen and Unknown Error When Running Video Upscaling Processes on Intel® Arc™ Graphics
Content Type: Troubleshooting | Article ID: 000095288 | Last Reviewed: 12/17/2024
After 5 to 10 minutes of running video upscaling processes in Topaz Video AI* on Intel® Arc™, it presents a momentary black screen. When the system recovers from the black screen, the rendering status is shown as failed due to an Unknown Error.
Update your Topaz VideoAI application to version 5.0 or above to resolve the issue.