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Error Message When Using AV1 Encoding in QSVEncC64 with Intel® Arc™ Graphics

Content Type: Troubleshooting   |   Article ID: 000095167   |   Last Reviewed: 12/19/2024

Environment

Operating System

Windows 11* Family, Windows® 10 family

Description

When using updating to the driver version 31.0.101.4369 of the Intel® Arc™ Graphics and trying to use AV1 encoding in QSVEncC64 the following error message will come up not allowing the software to encode: "Encoding is not supported on the current platform"

Resolution

Go to the QSVEncC64 Github website and download version 7.41 or newer. Installation instructions are available on the download package.