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Troubleshooting Tips for Code 10 Error with Intel® Smart Sound Technology

Content Type: Troubleshooting | Article ID: 000095028 | Last Reviewed: 08/03/2023

Description Resolution

Description

The laptop device doesn't produce sound, and a code 10 error message is displayed in the Device Manager.

The tips below might help with this issue:

Update your system to the latest BIOS.
- To check the BIOS version on your system, type system information in the search field and look up BIOS Version Date.
Uninstall the Intel® Smart Sound Technology driver on your system using Device Manager, and reboot your system.
Install the latest Intel® SST driver. Refer to your original equipment manufacturer (OEM) for the latest driver and installation instructions. Once done, reboot your system.

If the troubleshooting tips above do not work, contact your OEM for further assistance.

This article applies to 16 products.

10th Generation Intel® Core™ i5 Processors 10th Generation Intel® Core™ i3 Processors 10th Generation Intel® Core™ i7 Processors 10th Generation Intel® Core™ i9 Processors 11th Generation Intel® Core™ i3 Processors 11th Generation Intel® Core™ i5 Processors 11th Generation Intel® Core™ i7 Processors 11th Generation Intel® Core™ i9 Processors 12th Generation Intel® Core™ i3 Processors 12th Generation Intel® Core™ i5 Processors 12th Generation Intel® Core™ i7 Processors 12th Generation Intel® Core™ i9 Processors 13th Generation Intel® Core™ i3 Processors 13th Generation Intel® Core™ i5 Processors 13th Generation Intel® Core™ i7 Processors 13th Generation Intel® Core™ i9 Processors

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