Article ID: 000094783 Content Type: Product Information & Documentation Last Reviewed: 07/10/2023

Can I Exchange My Intel® Retail Edge Prize for Another Item?


Contact Intel Customer Support to request if a prize can be exchanged for another item.


Unable to use a prize won from the Intel® Retail Edge Program.


The Program includes a No Refund policy. Exchanges are only given if the wrong item was shipped, or the product was defective, and a replacement is available. Sponsor is not responsible for defective items. Customary manufacturer warranties may be provided and should be exercised with the manufacturer in the case of defective items.

Contact Intel Customer Support if further assistance is required.

Additional information

How to exchange a product if incorrect or defective

To exchange defective or incorrect merchandise, Members must send an email request to the appropriate email contact below within 24 hours of receipt of goods, at which time the Member will be given the process to make an exchange. Note that open stock or used goods merchandise are not eligible for return or exchange.

The email contact will be available on the related website pages, throughout the checkout process, and in the transaction confirmation email.

Sponsor reserves the right to change the return policy, process, or rules at any time. Written notice of any changes will be available on the Program website.