Article ID: 000094741 Content Type: Troubleshooting Last Reviewed: 07/28/2023

Need for Speed Heat* Will Not Launch on Intel® Arc™ Graphics

Environment

MOBO ROG STRIX Z590-F GAMING WIFI Bios 1701 (LATEST) CPU 11th Gen Intel(R) Core(TM) i7-11700K @ 3.60GHz GPU A770 Graphics Driver 31.0.101.4314 (latest) FW 20.1053.0.0 OS Windows 10 Pro 10.0.19045 The game distro is Origin Game API DX11

Windows 11* Family, Windows® 10 family

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Summary

The format utilized by the application is outdated and causes the game to perceive the driver version as obsolete, even when it is not.

Description

When trying to launch the game, it crashes on the desktop with an error message:

"Detected Intel driver version #1 31.0.101.4255 03/16/2023. The recommended driver version is xx.xx.15.4251 or later. Please update your drivers."

Resolution

Per the Intel Developer team's findings, the application is the source of the issue. The game's error message is caused by an outdated format that checks the driver version, leading the game to believe that it's old, even though it's not. Check with the game developer for further updates.

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