Summary
Steps to solve Blue Screen of Death (BSOD) dxgkrnl.sys, igdkmdn64.sys, 0x00000116 in Intel® Iris® Xe Graphics
Description
Blue screen with error messages such as 0x00000116 , dxgkrnl.sys igdkmdn64.sys, appear on system when running videos.
Resolution
- Update graphics driver to the latest version on Download Center. For guidance, see How to Install an Intel® Graphics Driver in Windows® 10 & Windows 11*.
- Perform a graphics driver clean installation with the Display Driver Uninstaller (DDU). For steps, see How to Use the Display Driver Uninstaller (DDU) to Uninstall an Intel® Graphics Driver.
- Update BIOS to the latest version.
- Disable hardware acceleration in all browsers. Contact the browser developer for steps.
- Perform a clean installation of the operating system.
- If the issue persists, contact system manufacturer.