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Intel® Arc™ Control Studio Does Not Capture with HDR Turned On

Content Type: Troubleshooting   |   Article ID: 000094643   |   Last Reviewed: 12/19/2024
Description Resolution

Environment

Operating System

Windows 11, 64-bit*, Windows® 10, 64-bit*

Description

Whenever the HDR option is turned on:

  • The Intel® Arc™ Control Studio capture feature doesn't work or creates a 0 bytes capture file.

or

  • The toggle button will automatically return to its original position and the following message will appear in the lower right corner: Could not start capture. HDR mode enabled for the selected monitor.

Resolution

  • HDR Capture has been enabled as of version 1.74.5379.0. Ensure your driver is up to date.
  • If you are already running the latest version of Intel Arc Control, try the following:
  1. Use the Display Driver Uninstaller,
    • For more information about this tool, you may visit How to Use the Display Driver Uninstaller (DDU) to Uninstall an Intel® Graphics Driver.
  2. After running the DDU, install the latest graphic drivers of the system. You may visit the Download Center to obtain the latest drivers.

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