Article ID: 000094528 Content Type: Troubleshooting Last Reviewed: 05/01/2023

Black Screen when Trying to Open Games with Intel® Arc™ Graphics

Environment

Windows 11* Family, Windows® 10 family

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Summary

Steps to resolve black screen issues when trying to open games.

Description

When opening games the game will not launch and it will only show a black screen being unable to run.

Resolution

Disable overclocking options in BIOS. The following options are related to this issue:

  • CPU Flex Ratio Override
  • Intel SpeedStep®
  • Turbo Mode
  • Core Ratio Limit Override

Contact the motherboard manufacturer for instructions on how to disable these options.