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Black Screen when Trying to Open Games with Intel® Arc™ Graphics

Content Type: Troubleshooting | Article ID: 000094528 | Last Reviewed: 12/19/2024

Description Resolution

Windows 11* Family, Windows® 10 family

Description

When opening games the game will not launch and it will only show a black screen being unable to run.

Disable overclocking options in BIOS. The following options are related to this issue:

Contact the motherboard manufacturer for instructions on how to disable these options.

This article applies to 13 products.

Intel® Arc™ A380 Graphics Intel® Arc™ B570 Graphics Intel® Arc™ A750 Graphics Intel® Arc™ A370M Graphics Intel® Arc™ B-Series Graphics Intel® Arc™ A570M Graphics Intel® Arc™ B580 Graphics Intel® Arc™ A580 Graphics Intel® Arc™ A770 Graphics (8GB) Intel® Arc™ A770 Graphics (16GB) Intel® Arc™ A350M Graphics Intel® Arc™ A530M Graphics Intel® Arc™ A-Series Graphics

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