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Asus Armory Crate* App Causing Crashes on Intel® Arc™ A-Series Graphics

Content Type: Troubleshooting | Article ID: 000094254 | Last Reviewed: 04/25/2025

Description Resolution

Windows 11* Family

CPU: i9-12900K

Description

Cannot access the Overlay or Intel® Arc™ Control after removing all the old drivers from the previous hardware.
Regularly getting crashing issue whilst playing games.
Screen goes completely black, flickers and then completely black again.
After downloading the latest Intel Arc A770 driver, my screen did not stop freezing.
Arc Control does not open, and the telemetry window cannot display any data.

Verify all Drivers are up-to-date. The Intel® Driver & Support Assistant can help to update Intel drivers.
Perform a Clean Installation of Intel® Graphics Drivers in Windows.
Uninstall and Reinstall the Intel® Arc™ Control.
Perform a Windows Repair.
Note This might delete important information. Please create a back-up copy. See Recovery options in Windows-Use the Startup Repair function. Please note, this is a third-party site.
Delete Armory Crate app. Refer to the following article: How to cleanly uninstall Armory Crate app.
Note Please note this is a third-party site, for more information, contact ASUS support.

This article applies to 3 products.

Intel® Arc™ A770 Graphics (16GB) Intel® Arc™ A750 Graphics Intel® Arc™ A770 Graphics (8GB)

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