Source FilmMaker* Doesn’t Recognize Intel® Arc™ Graphics
Content Type: Troubleshooting | Article ID: 000094242 | Last Reviewed: 12/19/2024
Support Knowledge Base
Environment
Operating System
Windows 11* Family, Windows® 10 family
Description
When trying to start Source FilmMaker*, an error message comes up the software can be used, however, textures and lighting effects will be corrupted and not rendered properly.
Resolution
- Perform a clean driver installation using Display Driver Uninstaller:
- Uninstall the current driver using Display Driver Uninstaller. Check for How to Use the Display Driver Uninstaller (DDU) to Uninstall an Intel® Graphics Driver instructions.
- Go to the Download Center and download the latest driver available.
- While the system is in safe mode, install the driver on the system. Check How to Install an Intel® Graphics Driver in Windows® 10 & Windows 11 for installation instructions.
- Restart the system.
- If the issue persists, contact the app developer for further support.