Article ID: 000094088 Content Type: Product Information & Documentation Last Reviewed: 03/20/2024

Azure* Multi-factor Authentication (MFA) Has Been Completed, but Still Encounter Identity Tenant Error


Whom to contact if the error Identity tenant persists after accepting the MFA invite and establishing an authentication method


Encounter error message: User account from identity provider does not exist in tenant "Intel Corporation" and cannot access the application in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure active directory account.


Possible causes:

  • Have you recently had your email changed or any other change in your company profile?
  • Did you set up your authentication prior to 2023?
  • You may experience this error if you try to access a program that you haven't enrolled in.

If any of the above actions took place, Intel will need to reset your redemption status. That means that you'll be sent an invitation link and through that, you'll set up your MFA again. This will refresh our tenant and eliminate that error

Contact Intel Customer Support for assistance and provide the screenshot of the error and email address.