Summary
Troubleshooting steps for errors with Microsoft Excel 3D Maps when using Intel® Iris™ Xe Graphics Adapters.
Description
When trying to use the 3D maps features in Microsoft Excel, the following warning message pops up:
"3D Maps encountered an error while contacting Microsoft Bing mapping services. Functionality may be limited. (Status Code: 4)."
After clicking OK, a second error message pops up:
"Cannot initialize DirectX. Confirm that your hardware supports DirectX 10 or later and that you have the latest video card installed."
Resolution
- Check if your graphics driver is updated to the latest version. If not, download the latest driver version from your system's original equipment manufacturer (OEM).
- If the problem persists, Download and install the latest graphics Intel Iris Xe driver through the Intel Download Center.
- If the problem still persists, contact Microsoft Support for further assistance.