Article ID: 000093960 Content Type: Troubleshooting Last Reviewed: 05/20/2024

X-plane 12* Cannot Start on Intel® Graphics

Environment

Intel® Arc™ A770 Graphics

Windows 11* Family, Windows® 10 family

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Summary

Explains how to resolve an issue in which an error message will come up when trying to run the game.

Description

When trying to open X-plane 12* the following error will come up and the game does not run and returns the following:

X-Plane failed to initialize Vulkan and can't run.

Your graphics card or drivers cannot run X-Plane, because they don't support one or more required features. Please try Updating your graphics drivers.

shaderStorageImageMultisample

Resolution

This has been fixed in the X-Plane 12 Beta version 12.1.0. Update to this beta. Note that the fix is not available in the public version of X-Plane 12.

Also, install Arc Graphics driver 101.5186 or newer to get the latest driver performance improvements for X-Plane 12.