Article ID: 000093832 Content Type: Install & Setup Last Reviewed: 07/06/2023

Failed Unexpectedly When Updating Graphics Driver in Intel® Driver & Support Assistant


Troubleshooting on how to fix the unexpected failure when updating the graphics driver in Intel® Driver & Support Assistant


The Intel® Driver & Support Assistant unexpectedly failed while updating your graphics driver and is still loading the driver that you want to download.

  1. Download the latest graphics driver directly from the Intel website and install it manually. This will bypass the Intel® Driver & Support Assistant and may resolve any issues that caused the failure.

    1. Save the .zip file from Download Center on the computer.
    2. Go to where the .zip file is saved and unzip it.
    3. Go to the Device manager.
    4. Click Display adapters and pick the Intel Graphics.
    5. Select Update driver.
    6. Click Browse my computer for driver software.
    7. Click Let me pick from a list of device drivers on my computer.
    8. Click Have Disk.
    9. Click Browse. Select the location where the .inf files was save name iigd_dch.inf for UHD and iigd_dch_d.inf for Iris XE.
    10. Click Next. Select the driver populated.
    11. Click Next to install the driver. (Normally it will take 3-8 minutes depending on the systems speed).
    12. Reboot the computer when prompted.
  2. Check your computer's system requirements to ensure that your system is compatible with the graphics driver you are trying to install. If your system does not meet the minimum requirements, the installation may fail.

  3. If you're using an antivirus software or firewall, temporarily disable them and try the update again. Sometimes, antivirus software or firewalls can interfere with the installation of new software.

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