Article ID: 000093801 Content Type: Troubleshooting Last Reviewed: 05/03/2024

Encountered Error Code 17 When Capturing Video from Intel® Arc™ Control Panel

Environment

Windows 11* Family, Windows® 10 family

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Summary

Guidance to download and install the latest Intel® Arc™ Graphics Driver to fix the error.

Description

Encountered the error Device operation failed, make sure you are connected to VPN, error code -17 when trying to start Capture or start Highlight from Intel® Arc™ Control Panel.

Resolution

This issue is resolved with Intel® Arc™ Control version 1.70.5084.2 released with the latest Intel® Arc™ Graphics Driver.

Download and install the latest Intel® Arc™ Graphics Driver.