Article ID: 000093795 Content Type: Warranty & RMA Last Reviewed: 02/28/2023

Is It Necessary to Remove the Intel® Trusted Platform Module (Intel® TPM) of the D50TNP before Returning It?

Environment

OS Independent family

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Summary

Details on what to do with this component before replacing the server board

Description

The replacement server board arrived after processing a warranty claim, but it does not have an Intel® TPM, and the defective board has one.

Resolution

The Trusted Platform Module is listed as an accessory for the D50TNP, and the module must be removed from the server board before returning it to Intel. After the replacement board after it is received, customer can install on the new board.

The service guide offers details on how to remove and install different components, including the TPM, in case this is necessary: Intel® Server D50TNP Family Integration and Service Guide.

If the defective board has already been sent to Intel with the TPM, please contact customer support as soon as possible.

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