Article ID: 000093285 Content Type: Troubleshooting Last Reviewed: 11/06/2023

How to Apply Product Warranty with a Points Redemption Order

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Summary

Guidance to address the issue when damaged products received with points redemption order.

Description

Points redemption products damaged.

Resolution

Applicable to PRC region only.
If the redeemed products are damaged upon receipt:

  • Contact Intel Customer Support
  • Provide the following information as soon as possible
    • The order number of the points redemption
    • The name and quantity of the damaged products
    • Photos or videos of damaged products