Article ID: 000093061 Content Type: Product Information & Documentation Last Reviewed: 12/15/2022

No Email Received for the Courses Completed at Intel® Partner University

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Summary

Explains the reason for the issue and how to ask for assistance.

Description
  • Not getting the confirmation email after completing the course.
  • Why is there no email confirmation?
Resolution

For the courses completed at Intel® Partner University, an email is no longer provided, which is why partners did not receive emails for the recent trainings taken. However, we can assure you that the accomplished sessions are recorded on our system, and credits will still be applied accordingly after 3-5 business days.

If further help/clarification is needed, contact Intel Customer Support and provide the following:

  • Name
  • Email
  • Account Number or other account settings
  • Screenshot/File (if applicable)
Additional information

Since there has been a recent merging between the Synnex* and Tech Data* (Distributor) accounts, partners under them must verify that we are not utilizing duplicate emails in order to prevent data conflicts for the courses.