How to Resolve Audio and Video Issues in Intel® Partner University Training Courses 

• The training courses in Intel® Partner University have no audio.
• The training course video is working properly but has no audio.
• The video in the training course is not playing.
• The video for the training course just displays black.

Follow the troubleshooting steps below:

• Ensure that your audio is not on mute or low volume.
• Clear your browser's data (history, cache, and cookies).
• Open the link in your browser without opening any other tab.
• Open the link in a different browser, such as Edge*, Internet Explorer*, or Firefox*.
• Close other apps on your computer and access the link via Chrome* Incognito mode in the browser.
• Restart your system.

If the issue persists, submit a request to Intel Customer Support and provide the following for investigation:

• Username or Login ID
• The title of the training course
• URL/Link to the training course
• Screenshot