Cannot Access Public Documents in the Resource and Documentation Center (RDC) Website

• User cannot access public document when using PDF application such as WinSCP:SFTPF or SCP client.
• Cannot access a public document in the Resource and Documentation Center (RDC) website.
• Unable to download public documents.

Public documents are accessible to all users with a registered basic Intel account, regardless of whether you have Developer Zone Standard or Premier access.

If you are unable to download the document using the provided link in the Resource and Documentation Center, perform the following basic troubleshooting steps:

1. Clear your browser’s cache and cookies by pressing Ctrl + Shift + Delete, then set the time range to “All time.”
2. Alternatively, open the Resource and Documentation Center in an Incognito/InPrivate window.
3. Try accessing and downloading the document again.

If you are unable to access a public document using a PDF application such as WinSCP:SFTPF or an SCP client, follow the steps below to view or read the document:

1. In the pop-up window, select “Always allow” to open the document using the PDF application, such as WinSCP or an SCP client.
2. However, for easier access to public documents, we recommend using the direct document link instead.

If the issue persists, contact Intel Customer Support and provide the following information:

• Screenshot of the error encountered
• Link of the document
• Document number and title