Article ID: 000092544 Content Type: Error Messages Last Reviewed: 08/28/2023

Boot Issue with Intel® Arc™ A750 or A770 Graphics Cards

Environment

Systems with an Intel® Arc™ A770 or A750 Graphics Card with VBIOS 20.0.1049. Seen on MSI PRO Z690-A WiFi DDR4 and Z790 Motherboards.

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Summary

Troubleshooting information for computers with boot issues with one of these GPUs installed.

Description

PC enters a reboot cycle (it reboots automatically from two to four times) and then shows the following message before actually booting up:

"There is no VBIOS support detected in this card. The 'BIOS CSM/UEFI Mode' setting in BIOS will be changed to 'UEFI'. Press any key or wait 3 seconds to continue."

Screenshot

Resolution

This can be seen in cards with IFWI (V-BIOS) version 20.0.1049

You can verify your IFWI (V-BIOS) version on Intel Arc Control in Settings/System Info/Hardware/GPU info/IFWI(V-BIOS)

Screenshot

Starting on driver 31.0.101.4644, the installer package contains a firmware updater for Arc Graphics Cards, including fixes and improvements for some known issues. Please install this or a newer driver to get your Arc Graphics card firmware updated.