Article ID: 000092406 Content Type: Connectivity Last Reviewed: 05/09/2023

Disconnection Issue on Intel® Ethernet Controller I225-V Connected to NETGEAR* XS724EM

Environment

Windows® 10, 64-bit*

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Summary

This is a PHY compatibility issue between I225-v3 and NETGEAR*, getting a new I225 NVM might help with the problem.

Description

Intel® Ethernet Controller I225-V connected to NETGEAR* XS724EM losing connection with original equipment manufacturer (OEM) and Intel drivers on Windows® 10.

Resolution

This is a PHY compatibility issue between I225-v3 and Netgear switch after updating Netgear firmware to the latest release. Getting a new I225 NVM might help with the problem. Unfortunately, Intel cannot release the NVM update tool to end-users because it must come from the manufacturer after they finish validation and integration. Contact the Original Equipment Manufacturer(OEM) to obtain the needed NVM.