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Plex* TV Not Using Intel® Arc™ A380 Graphics to Transcode When Using DXVA2

Content Type: Troubleshooting | Article ID: 000092370 | Last Reviewed: 08/24/2026

Description Resolution

Windows Server 2019 family*

Description

While using Plex* TV, the Intel® Arc™ A380 GPU is not being used for transcoding.

Update to latest graphics driver Intel® Arc™ Graphics - Windows to resolve the issue. If issue persist, Please contact Intel Customer Support.

This article applies to 13 products.

Intel® Arc™ A380 Graphics Intel® Arc™ B570 Graphics Intel® Arc™ A370M Graphics Intel® Arc™ A750 Graphics Intel® Arc™ B-Series Graphics Intel® Arc™ A570M Graphics Intel® Arc™ B580 Graphics Intel® Arc™ A580 Graphics Intel® Arc™ A770 Graphics (8GB) Intel® Arc™ A770 Graphics (16GB) Intel® Arc™ A350M Graphics Intel® Arc™ A530M Graphics Intel® Arc™ A-Series Graphics

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