Summary
Possible cause and troubleshooting steps to resolve the issue.
Description
Partner completed the Competency courses before being locked out, and the completed courses disappeared.
Resolution
This incident is due to the possible syncing of Intel® Partner University site when the partner is re-enrolled. It may have taken some time to restore the previous trainings.
Follow the troubleshooting tips below and access the Competency after 24 hours:
- Clear cache and cookies.
- Use a different browser (Edge*, Firefox*, Chrome*).
- Use the Chrome Incognito* mode or Private Windows*.
If the issue persists after executing the troubleshooting tips, it needs assistance from the Intel® Partner Alliance team. Contact Intel Customer Support and provide the following information for faster assistance:
- Competency title
- Screenshot showing the incomplete Required Course list