Why Did My Completed Mandatory Courses Disappear After I Re-enrolled It in Intel® Partner University?

Partner completed the Competency courses before being locked out, and the completed courses disappeared.

This incident is due to the possible syncing of Intel® Partner University site when the partner is re-enrolled. It may have taken some time to restore the previous trainings.

Follow the troubleshooting tips below and access the Competency after 24 hours:

• Clear cache and cookies.
• Use a different browser (Edge*, Firefox*, Chrome*).
• Use the Chrome Incognito* mode or Private Windows*.

If the issue persists after executing the troubleshooting tips, it needs assistance from the Intel® Partner Alliance team. Contact Intel Customer Support and provide the following information for faster assistance:

• Competency title
• Screenshot showing the incomplete Required Course list