Article ID: 000092254 Content Type: Product Information & Documentation Last Reviewed: 01/13/2023

Promotional Training Credits from Intel® Partner University Not Awarded


Explains the timeframe for credits received from events, live trainings, and promotional events to post to the partner dashboard.

  • Haven't received the training credits earned from an event, live webinar, face-to-face training, or special training promotion.
  • How long does it take for promotional credits to be awarded?

Credits earned by completing online training courses are usually posted within 1-2 business days.

Promotional training credits can take longer to be awarded, as they require manual processing. These credits can take 2-4 weeks to be awarded after completion of the training or the end date of the promotional period.

These include, but are not limited to:

  • Credits earned for attending an event (such as watching the keynote presentation, attending breakout sessions, visiting vendor booths)
  • Credits earned by attending a live webinar
  • Credits earned from a face-to-face training with an Intel representative or Authorized Distributor
  • Credits awarded as part of a special promotion (such as Intel Learning Day or Intel Training Marathon)

If you need further assistance, contact Intel Customer Support.