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Error Message: “Your graphics processor is incompatible” while Using Adobe Photoshop

Content Type: Compatibility   |   Article ID: 000092174   |   Last Reviewed: 12/05/2025

Environment

Operating System

Windows 11* Family, Windows® 10 family

Description

Encountering error message Your graphics processor is incompatible when checked under Photoshop's GPU Compatibility under Help settings using an Intel Graphics processor.

Resolution

  1. Make sure the system meets the Photoshop* system requirements.
  2. Review Adobe's website articles Known issues in Photoshop* and Troubleshoot Photoshop graphics processor (GPU) and graphics driver issues to find workarounds for known issues and limitations in the latest version of Photoshop.
  3. Perform a Windows update on the Operating System.
  4. Update the Graphics Driver to the latest version. Check the Original Equipment Manufacturer (OEM) for the latest customized drivers or the Download Center for the latest Intel® generic drivers.
  5. If the problems persist, contact Adobe* Support for additional assistance.

Related Products

This article applies to 1 products.