Article ID: 000091583 Content Type: Troubleshooting Last Reviewed: 05/15/2023

Intel® Endpoint Management Assistant (Intel® EMA) WebUI Not Working after Upgrading


How to address an IIS NWebsec error and steps to take prior to upgrading Intel® EMA


Prior to doing the upgrade of the software, backup the following files.
Backup EMA SQL DataBase and MeshCertSettings outlined in the EMA installation guide section 1.4.1- Backup important Data


After upgrading if the Intel® EMA WebUI does not work and IIS produces the following error

example image


check if the following C:\inetpup\wwwroot\bin\ directory has been deleted; an uninstall and reinstall of EMA may be necessary.  When uninstalling the Intel® EMA software don’t remove the Database or the Mesh Cert, this will likely help you avoid the step of restoring the DB and cert from backup.


If the error message is not clear as the picture above please look at the Internet Information Services (IIS) error on the local server https://localhost to get more details about the IIS error message.

Symptoms of the problem:
Permissions on the C:\inetpup\wwwroot\bin\ folder where a number of NWebsec files get installed are restrictive or the bin directory was deleted.

example image


Verify if is present and if not copy them to the proper location

Check the following locations to see if exist...
C:\Windows\System32\config\systemprofile\AppData\Roaming\PlatformManager\SitePackages\Default Web Site
C:\Users\<DomainUser>\AppData\Roaming\PlatformManager\SitePackages\Default Web Site\

If the is in the folder

  1. Delete the file
  2. Restart the Platform Manager service

If the is missing

  1. Copy the zip from either location
    1. From the EMA installer .\StoredPackages
    2. Or from C:\Program Files (x86)\Intel\Platform Manager\Packages\

Paste the files to the following location that is applicable in your environment
C:\Windows\System32\config\systemprofile\AppData\Roaming\PlatformManager\SitePackages\Default Web Site\
C:\Users\<DomainUser>\AppData\Roaming\PlatformManager\SitePackages\Default Web Site\

Restart the Platform Manager service and login into the EMA WebUI