Article ID: 000091543 Content Type: Troubleshooting Last Reviewed: 09/01/2022

Intel® NUC Software Studio (NSS) Error: "Intel Context Sensing Service is not installed or is unavailable under User Presence Detection"

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Summary

Updating the BIOS, OS, and Drivers fixes the issue and enables the User Presence Detection

Description

When trying to increase the time that the screen stays on while idle using Intel® NSS, the following error comes up:

Intel Context Sensing Service is not installed or is unavailable under User Presence Detection.

Resolution

Make sure that the following is updated in the following order to resolve the issue: 

  1. Update the NUC M15's BIOS
  2. Update the operating system (OS)
  3. Update the NUC's drivers

Related Products

This article applies to 1 products