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Intel® NUC Software Studio (NSS) Error: "Intel Context Sensing Service is not installed or is unavailable under User Presence Detection"

Content Type: Troubleshooting   |   Article ID: 000091543   |   Last Reviewed: 09/01/2022

Description

When trying to increase the time that the screen stays on while idle using Intel® NSS, the following error comes up:

Intel Context Sensing Service is not installed or is unavailable under User Presence Detection.

Resolution

Make sure that the following is updated in the following order to resolve the issue: 

  1. Update the NUC M15's BIOS
  2. Update the operating system (OS)
  3. Update the NUC's drivers