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Cannot Connect to a Wi-Fi Network Using 2.4 GHz Frequency but It’s Working Fine When Connecting to a 5 GHz Frequency

Content Type: Connectivity   |   Article ID: 000091473   |   Last Reviewed: 12/11/2023
Description Resolution Additional information

Environment

Operating System

Windows 11* Family, Windows® 10 family

Description

The Intel® WiFi can only connect to a 5GHz bandwidth but not the regular 2.4GHz.

Resolution

  1. Install the latest original equipment manufacturer (OEM) or Intel generic driver.
  2. Follow the recommended settings for Intel® Wireless Adapters supporting 802.11ac, 802.11n or 802.11ax connectivity.
  3. Change the Preferred band of the wireless adapter to No Preference (Default) or Prefer 2.4 GHz band. See more detailed info and how to change these settings under the Advanced tab of the Windows* Device Manager properties.
  4. Reboot the device and scan for available updates.
  5. Forget Wifi network that can't connect then manually add the wifi network.

Additional information

If the Intel wireless adapter was newly integrated into your device, check with the motherboard manufacturer if the wireless adapter is compatible and has been regulated to work on the motherboard. Check Regulatory Information Regarding Wireless Hardware Installation or Upgrade for reference.

Related Products

This article applies to 112 products.
Intel® Tri-Band Wireless-AC 18260 Intel® PRO/Wireless Products Intel® Wi-Fi 6 AX200 (Gig+) Intel® Wi-Fi 6 AX201 (Gig+) Intel® Killer™ Wi-Fi 7 BE1750 (i/s) Intel® Dual Band Wireless-AC 7265 Intel® Wireless 9000 Series Intel® Killer™ Wi-Fi 6 AX1650 (i/s) Intel® Wireless-AC 9560 Intel® Wi-Fi 7 BE200 Intel® Killer™ Wi-Fi 6E AX1675 (x/w) Intel® Wi-Fi 6 AX203 Xircom® Wireless Adapters Intel® Dual Band Wireless-AC 3168 Intel® Wireless 3100 Series Intel® Killer™ Wi-Fi 6E AX1690 (i/s) Intel® Wi-Fi 6E AX210 (Gig+) IOT Embedded Kit Intel® Wi-Fi 7 Series Intel® Wi-Fi 6E Products Wireless Wireless Software Intel® Killer™ Performance Suite Beta Intel® Wi-Fi 6 Products Intel® Tri-Band Wireless-AC 17265 Intel® Wireless 7200 Series Legacy Intel® Wireless Products Intel® Dual Band Wireless-AC 3165 Intel® Wi-Fi 6E AX210 (Gig+) IOT Industrial Kit Intel® Wireless-N 7265 Intel® Wireless 8000 Series Intel® Killer™ Performance Suite Intel® Wireless-AC 9461 Intel® Killer™ Wi-Fi 6 AX1650 (x/w) Intel® Killer™ Wi-Fi 6E AX1675 (i/s) Intel® Killer™ Intelligence Center Intel® Wi-Fi 7 BE202 Intel® Wi-Fi 7 Products Intel® Wireless Gigabit 11000 Intel® Killer™ Wireless-AC 1550 Intel® Wireless Series Intel® Dual Band Wireless-AC 9260 Industrial IoT Kit Intel® Wi-Fi 6 AX101 Intel® PROSet/Wireless Software Intel® Centrino® Ultimate-N 6300, Dual Band Intel® Killer™ WiFi AX1650 PCIe card Intel® Wi-Fi 6E (Gig+) Series Intel® Wireless-AC 9462 Intel® Killer™ Wi-Fi Series Legacy Intel® Killer™ Wireless Products Intel® Wi-Fi 6E AX210 (Gig+) Intel® Dual Band Wireless-N 7265 Intel® Tri-Band Wireless-AC 17000 Series Intel® Wi-Fi 6E AX211 (Gig+) Intel® Wireless Gigabit 11100 VR Intel® Wireless-AC Products Intel® Killer™ Wi-Fi Products Intel® Killer™ Wi-Fi 6E AX1675 PCIe Card Intel® Tri-Band Wireless-AC 18265 Intel® Wi-Fi 6E AX411 (Gig+) Intel® Killer™ Software Intel® Connectivity Performance Suite Intel® Wireless Gigabit 11000 Series Intel® Wi-Fi 6 Series Intel® Wireless Gateway Series Intel® Wi-Fi 6 (Gig+) Desktop Kit Intel® Wireless-AC 9260 Intel® Wi-Fi 7 BE201 Intel® Tri-Band Wireless-AC 18000 Series Intel® Killer™ Wi-Fi 7 BE1750 (x/w) Intel® Killer™ Wi-Fi 6 AX500-DBS

Discontinued Products

Intel® Centrino® Wireless-N 2230, Single Band Intel® Centrino® Wireless-N 130, Single Band Intel® Centrino® Wireless-N 2200, Single Band Intel® Centrino® Wireless-N 2200 for Desktop Intel® PRO/Wireless 5000 LAN Access Point Intel® Centrino® Advanced-N 6205 for Desktop Intel® WiMAX/WiFi Link 5350 Intel® My WiFi Dashboard Intel® Dual Band Wireless-AC 7260 for Desktop Intel® Wireless Gateway Intel® Dual Band Wireless-AC 7260 Intel® PRO/Wireless 2000 LAN Access Point Intel® Centrino® Wireless-N 1000, Single Band Intel® Dual Band Wireless-AC 3160 Intel® WiMAX/WiFi Link 5150 Intel® Centrino® Advanced-N 6200, Dual Band Intel® Centrino® Wireless-N + WiMAX 6150, Single Band Intel® WiFi Link 5300 Intel® Centrino® Advanced-N 6235, Dual Band Intel® Centrino® Wireless-N 135, Single Band Intel® PRO/Wireless 2200BG Network Connection Intel® Wireless-N 7260 Intel® Centrino® Advanced-N 6230, Dual Band Intel® Centrino® Wireless-N 100 Intel® Centrino® Advanced-N 6205, Dual Band Intel® Dual Band Wireless-N 7260 Intel® Wireless WiFi Link 4965AGN Intel® Centrino® Advanced-N + WiMAX 6250, Dual Band Intel® Dual Band Wireless-AC 8260 Intel® PRO/Wireless 2915ABG Network Connection Intel® PRO/Wireless 3945ABG Network Connection Intel® Centrino® Wireless-N 105, Single Band Intel® Centrino® Advanced-N 6200 Intel® WiFi Link 5100 Intel® Centrino® Ultimate-N 6300 Intel® Dual Band Wireless-AC 8265 Desktop Kit Intel® PRO/Wireless 5000 LAN Dual Access Point Intel® Centrino® Wireless-N 100, Single Band Intel® WiFi Link 1000 Intel® Centrino® Wireless-N 1030, Single Band Intel® Centrino® Wireless-N 1000 Intel® Dual Band Wireless-AC 8265

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