Unable to Find a Document in the Resource and Documentation Center (RDC) Website

Unable to search a particular document on the RDC website; encountered an error message such as:

• No results found
• Something went wrong. If the problem persists contact the administrator. Go Back Reset Retry.
• Additional permission needed

Reasons why documents can't be searched on the Resource and Documentation Center (RDC) website:

• You don't have the Developer Zone Premier entitlement.
• Content has expired and is no longer visible.
• Content has not been published yet.
• You have tried to view content that is explicit for account.

Steps to search for a specific document in the RDC website:

1. Go to Resource and Documentation Center. (Sign-in / authentication required)
2. Type in the search bar the document number you want to find.
3. Alternatively, you can use the search bar in the top right corner of the RDC and intel.com website.

If the steps above did not work, try this workaround:

1. Clear your browser cache for “All time.”
2. Close all browser windows.
3. Launch a new browser or open an Incognito/Private window and access the system.
4. Sign in to Resource and Documentation Center and locate the document.

For further assistance, contact Intel Customer Support and provide the following references to review your account:

• Screenshot of the error message
• URL Link
• Email address used to sign in
• Document number