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Intel® Server Board S2600WFR Suddenly Found to Be Offline with Internal Errors (IERR)

Content Type: Error Messages   |   Article ID: 000090632   |   Last Reviewed: 05/31/2023
Description Resolution

Environment

Operating System

VMware*

Description

Found hardware events below on the System Event Log (SEL) after turning back the server on and some of the Dual in-line memory modules (DIMMs) are not being detected:

  • EventID:0391 Time:Sun Feb 20 21:34:08 2022 Controller:BMC SensorType:Processor SensorName:P1 Status Description:IERR - Asserted
  • Capability SensorName:SPS FW Health Description:Restore factory presets using 'Force ME Recovery' IPMI command or by doing AC power cycle with Recovery jumper asserted. If this does not clear the issue, reflash the SPI flash. If the issue persists, provide the content of Event Data 3 to Intel support team for interpretation. - OEM - Asserted
  • EventID:0400 Time:Sun Feb 20 21:34:44 2022 Controller:BMC SensorType:Processor SensorName:P1 Status Description:IERR – Deasserted

Resolution

  1. Update the Basic Input/Output System (BIOS) to latest Firmware following the correct prerequisite. Refer to BIOS Update for Intel® Server Boards for the instructions on how to apply the update.
  2. Configure the memory modules as per Technical Product Specification population rules. Refer to Supported Memory and Memory Population Rules for the Intel® Server Board S2600WF Family
  3. Reseat same DIMMs in same slots and check if all the DIMMs will be detected
  4. Swap the affected DIMMs with a known working one and check if memory is getting detected correctly after replacement between the slots.
  5. Swap the CPUs between slots and check if memory is getting detected correctly in BMC/OS.
  6. If memory is still not detected, extract another set of Debug logs and submit a ticket to Intel Customer Support for further analysis

Related Products

This article applies to 33 products.
Intel® Server Board S2600WFR Intel® Server System R2208WFSZ Intel® Server System R2000WFR Family

Discontinued Products

Intel® Server System R2308WFTZSR Intel® Server Board S2600WFQR Intel® Server System R2208WFQZS Intel® Server System R2312WFQZS Intel® Server System R2308WFTZS Intel® Server Board S2600WFTR Intel® Server System R2208WF0ZSR Intel® Server System LWP2208ZR561603 Intel® Server System R2208WFQZSR Intel® Server System LWP2216ZR561205 Intel® Server System R2312WF0NP Intel® Server System R2208WFTZSR Intel® Server System R2224WFTZSR Intel® Server System R2208WFDZS Intel® Server System LWP2216ZR561204 Intel® Server System ASB2208WFAFC1 Intel® Server System R2312WF0NPR Intel® Server Board S2600WFT Intel® Server System R2224WFTZS Intel® Server System R2312WFTZSR Intel® Server System R2208WFSZS Intel® Server Board S2600WF0R Intel® Server System ASB2208WFAFP1 Intel® Server System R2208WF0ZS Intel® Server System R2208WFTZS Intel® Server System R2224WFQZS Intel® Server System R2312WFTZS Intel® Server Board S2600WF0 Intel® Server System LWP2208ZR581202 Intel® Server Board S2600WFQ

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