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Black Screen after Splash during Startup When Intel® NUC Uses External Graphics Card Dock

Content Type: Troubleshooting   |   Article ID: 000090121   |   Last Reviewed: 03/06/2024
Description Resolution

Environment

Operating System

Windows 11, 64-bit*, Windows® 10, 64-bit*
Thunderbolt 3 external graphics card dock

Description

Case 1: If only graphics card dock is connected and the display is connected to any monitor , you can see splash screen, BIOS frame (if entered) and windows loading frame. After windows is loaded, monitor will not output the windows login frame（black screen）. after blindly entering the password, then the screen will be displayed.

Case 2: Both using dock and NUC HDMI port with each monitor. you can see splash screen, Windows loading frame on dock side. Then Windows login frame jump to HDMI side. After login, frame back to the dock one.

Resolution

  1. Press Windows key + r
  2. Type gpedit.msc
  3. Navigate to Computer configuration - Administrative templates - System - kernel DMA protection
  4. Modify the Enumeration policy of external devices incompatible with kernel DMA protection to Enabled, and select allow all in the enumeration policy
  5. Restart the system

Related Products

This article applies to 44 products.
Intel® NUC Kit with Intel® Celeron® Processors Intel® NUC Elements Intel® NUC M15V Laptop Kit Intel® NUC Board DE3815TYBE Intel® NUC P14E Laptop Element - CMCN1CC Intel® NUC Laptop Kits Intel® NUC Kits Intel® NUC Kit with 6th Generation Intel® Core™ Processors Intel® NUC Laptop Elements Intel® NUC Kit with 5th Generation Intel® Core™ Processors Intel® NUC 8 Mainstream-G mini PC (NUC8i3INH) Intel® NUC 8 Enthusiast, a Mini PC with Windows 10 Home - NUC8i7HVKVAW

Discontinued Products

Intel® NUC X15 Laptop Kit Intel® NUC Kit NUC6CAYH Intel® NUC 9 Extreme Laptop Kit - LAPQC71A Intel® NUC Kit NUC5i5RYH Intel® NUC M15 Laptop Kit - LAPBC710 Intel® NUC Kit NUC6i7KYK Intel® NUC M15V Laptop Kit - LAPBC7V0 Intel® NUC Board D33217GK Intel® NUC X15 Laptop Kit - LAPKC71E Intel® NUC X15 Laptop Kit - LAPKC71F Intel® NUC 9 Extreme Laptop Kit - LAPQC71B Intel® NUC Board DCP847SKE Intel® NUC M15 Laptop Kit - EVO LAPRC510 Intel® NUC Board D34010WYB Intel® NUC M15V Laptop Kit - LAPBC5V0 Intel® NUC M15 Laptop Kit - LAPRC710 Intel® NUC Board D53427RKE Intel® NUC M15 Laptop Kit Intel® NUC Board D33217CK Intel® NUC M15 Laptop Kit - LAPBC510 Intel® NUC 9 Extreme Laptop Kit - LAPQC71D Intel® NUC M15V Laptop Kit - LAPRC7V0 Intel® NUC Board D54250WYB Intel® NUC X15 Laptop Kit - LAPAC71G Intel® NUC X15 Laptop Kit - LAPKC51E Intel® NUC M15 Laptop Kit - EVO LAPBC710 Intel® NUC M15 Laptop Kit - EVO LAPRC710 Intel® NUC M15 Laptop Kit - EVO LAPBC510 Intel® NUC 9 Extreme Laptop Kit - LAPQC71C Intel® NUC M15 Laptop Kit - LAPRC510 Intel® NUC M15V Laptop Kit - EVO LAPRC7V0 Intel® NUC X15 Laptop Kit - LAPAC71H

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