Article ID: 000089975 Content Type: Product Information & Documentation Last Reviewed: 02/27/2024

How to Return Incorrect, Defective, or Damaged Items Purchased from the Intel® Retail Edge Program


Return Policy for items purchased from Intel® Retail Edge Program

  • What to do if the item purchased from Intel Retail Edge is defective or incorrect?
  • Can I return or exchange items I purchased from the store?
  • Item was damaged in transit and arrived not in good shape.

The Program includes a No Refund policy. Exchanges are only given if the wrong item was shipped or the product was defective and a replacement is available. Sponsor is not responsible for defective items. Customary manufacturer warranties may be provided and should be exercised with the manufacturer in the case of defective items.

To exchange defective or incorrect merchandise, Members must send an email request to the appropriate email contacts described below within 24 hours of receipt of goods, at which time the Member will be given the process to make an exchange.

NoteOpen stock or used goods merchandise are not eligible for return or exchange.

Rewards Store Merchandise and Auctions

Drawing Prizes


To request authorization to return the damaged merchandise, contact Intel Customer Support and provide the following information:

  • Pictures of the damaged merchandise.