Article ID: 000089952 Content Type: Error Messages Last Reviewed: 03/11/2022

Error: ‘[ERROR], Sts=MFX_ERR_UNSUPPORTED(-3)’ When Running Tests with Intel® Edge Software Device Qualification (ESDQ) Package

Environment

11th Gen Intel® Core™ Processors

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Summary

How to resolve errors when running Intel® ESDQ tests on 11th Gen Intel® Core™ Processors.

Description
  • Ran device tests as shown in the Intel® ESDQ installation guide.
  • MediaSDK tests failed with [ERROR], sts=MFX_ERR_UNSUPPORTED(-3)
Resolution

Follow the steps below to resolve the issue:

  1. sudo apt install --reinstall linux-firmware
  2. Add i915.enable_guc=2  in /etc/default/grub: GRUB_CMDLINE_LINUX_DEFAULT="quiet splash i915.force_probe=* i915.enable_guc=2"
  3. sudo update-initramfs –u
  4. sudo update-grub
  5. Reboot the system.
  6. After reboot, execute the command: dmesg | grep guc
  7. Verify the logs for guc information.

Note: If output doesn't contain guc details, then install the latest guc/huc firmware. Copy the firmware to /lib/firmware/i915/, and reboot the system.

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