Article ID: 000089028 Content Type: Install & Setup Last Reviewed: 01/06/2022

Antivirus Software Interrupts the Installation of Intel® Optane™ Memory and Storage Management

Environment

Windows 11, 64-bit*, Windows® 10, 64-bit*

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Summary

How to install the Intel® Optane™ Memory and Storage Management tool if the antivirus software interrupts the installation process.

Description
  • Intel Optane Memory and Storage Management is not opening
  • Intel Optane Memory and Storage Management failed to launch with error code 0xA0080000
Resolution

In systems with an antivirus enabled, the Intel Optane Memory and Storage Management installation process may be interrupted by an antivirus software alert. Even though the installation seems to complete properly, the Intel Optane Memory and Storage Management fails to open.

Contact the antivirus service provider for further assistance and instructions on how to prevent the antivirus software from interrupting the installation.

Alternatively, disable the antivirus software and attempt the installation one more time.