Article ID: 000088912 Content Type: Error Messages Last Reviewed: 04/07/2022

Error Message: “We have identified a profile issue affecting your account and Points balance”


How to resolve this error with Intel® Partner Alliance points redemption


Encountered message: We have identified a profile issue affecting your account and Points balance. We are targeting 2-4 weeks to resolve it. To ensure accuracy, we have temporarily disabled your ability to view and redeem points. For additional information or guidance, please contact Intel Customer Support and include the phrase “account grouping discrepancy” when describing your issue.

  • Points rewards may appear to be incorrect in Intel® Partner Alliance Points Statement when this alert occurs.

This error message may surface when our systems detect a discrepancy in your account information. This discrepancy can cause issues with your points awards and ability to redeem, so our systems temporarily lock your access to Points until the problem can be resolved. We apologize for the inconvenience.

For assistance in resolving this issue, follow these steps:

  1. Submit a request to Intel Customer Support (sign-in required).
  2. Enter details in the text box Tell us about your issue or question regarding Intel® Partner Alliance. Include a reference to the Account Grouping error on the Points website.

A representative will contact you within one business day.