Summary
Troubleshooting steps to follow when the wireless adapter is disconnecting.
Description
Wireless connection frequently getting disconnected.
Resolution
Try the following steps:
- Perform a clean installation of the latest wireless drivers available. The latest driver can be downloaded in our Download Center. If applicable, you may want to check the Original Equipment Manufacturer's website for customized drivers.
- Make sure you have the recommended settings for the wireless standard: Recommended Settings for 802.11n Connectivity, Recommended Settings for 802.11ac Connectivity and Recommended Settings for 802.11ax Connectivity.
- Update BIOS to the latest version. To check how to perform the BIOS update, please contact the Original Equipment Manufacturer.
- Confirm there are no pending Windows updates.
- Try connecting to another network if available, and test if the issue persists.
- Try connecting to another Access Point (AP) or router, and test if the issue persists.
- Make sure the router or Access Point (AP) is well configured. We recommend contacting your Internet Service Provider (ISP) to ensure this.