Article ID: 000087941 Content Type: Troubleshooting Last Reviewed: 05/31/2022

Sudden System Restart due to Intel SUR QC Software Asset Manager and Error Code 0x80030002

Environment

Intel® Computing Improvement Program (Intel® CIP) Intel SUR QC Software Asset Manager Original equipment manufacturer (OEM) devices

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Summary

Resolving sudden system restart to complete or continue configuration of Intel SUR QC Software Asset Manager, which results in error code 0x80030002

Description

A service called Intel SUR QC Software Asset Manager was causing a system reboot and error between September 13 and October 12. This service is related to the Intel® Computing Improvement Program (Intel® CIP). Intel CIP is an optional opt-in program offered to users during an initial installation of the Intel® Driver & Support Assistant.

Resolution

UPDATE AS OF OCTOBER 12: This issue was investigated and found it was due to a recent server side change made on September 13 that triggered an Intel SUR QC Software Asset Manager self-upgrade on some systems with Intel CIP installed. The change was reverted on the server side to prevent triggering any self-upgrade, and users with Intel CIP installed will no longer see this issue.

Additional information

The Windows Installer* initiates a system restart to complete or continue the configuration of Intel SUR QC Software Asset Manager and results in an error code 0x80030002. The service Intel SUR QC Software Asset Manager is related to the Intel® Computing Improvement Program (Intel® CIP). Intel CIP is an optional opt-in program offered to users during an initial installation of the Intel® Driver & Support Assistant.

Related Products

This article applies to 1 products