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Laptop with Intel® Iris® Xe Graphics Is Unable to Detect Dual Monitors via Dell DisplayLink* Dock after Graphics Update 30.0.100.9805

Content Type: Troubleshooting   |   Article ID: 000087565   |   Last Reviewed: 05/20/2022
Description Resolution

Description

Graphics update to 30.0.100.9805 stopped HP laptops with Intel® Iris® XE graphics detecting dual monitors via a Dell DisplayLink* dock.

Resolution

Try the following suggestions:

NoteIntel can not validate that 3rd party products/adapters will work as expected.

Related Products

This article applies to 68 products.
Other Graphics Intel® Arc™ A370M Graphics Intel® Arc™ B-Series Graphics Data Center GPU Legacy Graphics Intel® Arc™ A770 Graphics (16GB) Intel® Arc™ Pro A60M Graphics Intel® Arc™ A350M Graphics Intel® Data Center GPU Max 1100 Intel® Arc™ A-Series Graphics Intel® Arc™ A570M Graphics Intel® Iris® Xe MAX Dedicated Graphics Family Intel® Arc™ Pro A40 Graphics Radeon™ RX Vega M GH Graphics Intel® Iris® Xe Dedicated Graphics Family Intel® Arc™ Pro A30M Graphics Intel® Arc™ A530M Graphics Intel® Arc™ Pro A50 Graphics Intel® Arc™ A380 Graphics Intel® Data Center GPU Max Series Radeon™ RX Vega M GL Graphics Intel® Data Center GPU Flex Series Intel® Arc™ Pro B-Series Graphics Intel® Iris® Xe Graphics Family Intel® Arc™ Pro A-Series Graphics Intel® Arc™ B570 Graphics Intel® Arc™ Pro A60 Graphics Intel® Arc™ A750 Graphics Intel® Arc™ Dedicated Graphics Family Processor Graphics Intel® Iris® Xe MAX Graphics Intel® Arc™ B580 Graphics Intel® Arc™ Pro Dedicated Graphics Family Intel® Arc™ A580 Graphics Intel® Arc™ A770 Graphics (8GB)

Discontinued Products

Graphics Drivers for Intel® 82845G Graphics Controller Graphics Drivers for Intel® Q43 Express Chipset Graphics Drivers for Intel® 82865G Graphics and Memory Controller Hub (GMCH) Graphics Drivers for Mobile Intel® 915GM/GMS, 910GML Express Chipset Family Graphics Drivers for Intel® 82915G/82910GL Express Chipset Family Graphics Drivers for Mobile Intel® 965 Express Chipset Family Graphics Drivers for Mobile Intel® 4 Series Express Chipset Family Graphics Drivers for Intel® Q35 Express Chipset Intel® Data Center GPU Flex 140 Intel® Graphics Media Accelerator 600 (Intel® GMA 600) Graphics Drivers for Intel® Q33 Express Chipset Graphics Drivers for Intel® 82Q963 Graphics and Memory Controller Hub (GMCH) Graphics Drivers for Intel® 82945G Express Chipset Graphics Drivers for Intel® G41 Express Chipset Graphics Drivers for Intel® 82852/82855 Graphics Controller Family Graphics Drivers for Intel® Q45 Express Chipset Graphics Drivers for Intel® G35 Express Chipset Graphics Drivers for Intel® G31 Express Chipset Graphics Drivers for Intel® 82Q965 Graphics and Memory Controller Hub (GMCH) Intel® Data Center GPU Flex 170 Graphics Drivers for Intel® 82810 Graphics and Memory Controller Hub (GMCH) Graphics Drivers for Intel® B43 Express Chipset Graphics Drivers for Intel® G43 Express Chipset Graphics Drivers for Intel® G33 Express Chipset Graphics Drivers for Intel® G45 Express Chipset Intel® Graphics Media Accelerator 3600 Series Graphics Drivers for Intel® 82946GZ Graphics Controller Graphics Drivers for Intel® 82G965 Graphics and Memory Controller Hub (GMCH) Intel® Graphics Media Accelerator 3150 (Intel® GMA 3150) Graphics Drivers for Mobile Intel® 945GM Express Chipset Family Graphics Drivers for Intel® 82830M Graphics and Memory Controller Hub (GMCH) Intel® Graphics Media Accelerator 500 (Intel® GMA 500) Graphics Drivers for Intel® 82815 Graphics Controller

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