Summary
Steps to resolve multi-monitor issue with a Dell DisplayLink dock.
Description
Graphics update to 30.0.100.9805 stopped HP laptops with Intel® Iris® XE graphics detecting dual monitors via a Dell DisplayLink* dock.
Resolution
Try the following suggestions:
- Roll back customized driver from system manufacturer.
- Try using previous version of an Intel generic driver.
- Update the dock driver.
- Contact system manufacturer to report the issue.
| Note | Intel can not validate that 3rd party products/adapters will work as expected. |