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Basic System Device Status: "The drivers for this device are not installed. (Code 28) There are no compatible drivers for this device" Appearing in Device Manager Under "Other Devices."

Content Type: Troubleshooting   |   Article ID: 000087421   |   Last Reviewed: 07/12/2024

Environment

Windows System

Description

Device Manager showing Question Mark on "Other Devices" item with Exclamation Mark for devices below:

  • Basic System Device
  • PCI Data Acquisition and Signal Processing Controller
  • SM Bus Controller
  • PCI Device
  • PCI Simple Communications Controller

Devices status under devices properties: This drivers for this device are not installed. (Code 28) There are no compatible drivers for this device.

Devices status screenshot

Resolution

This error is fixed by downloading the appropriate Audio driver and the Chipset INF file and installing those drivers manually. This happens even if you already ran Intel Driver & Support Assistant updates.

To update the drivers manually:

  1. Access the Download Center, search for the Intel Audio Driver, and associate the Chipset driver with your system using the Search box in the top-right corner.
  2. Select the driver from the list that is designated for Windows® 10 or Windows® 11
  3. Download the latest driver from the Download Center.  (Note: Unzip the zip folder if it was zipped)
  4. Installing the driver based on the driver installation guide or Setup.exe.

Alternative:

  1. Right-click the Windows Start icon and select the Device Manager.
  2. Click Yes when prompted for permission from User Account Control.
  3. Right-click the Device and select Update Driver.
  4. Follow the Update Drivers option by Search automatically for Drivers, or Browse my Computer for Drivers with driver download locations to update the Drivers 

Device Manager

Related Products

This article applies to 101 products.

Discontinued Products

Intel® NUC 9 Extreme Laptop Kit Intel® NUC 9 Extreme Laptop Kit - LAPQC71B Intel® NUC 9 Extreme Laptop Kit - LAPQC71A Intel® NUC 9 Extreme Laptop Kit - LAPQC71D Intel® NUC 9 Extreme Laptop Kit - LAPQC71C Intel® NUC X15 Laptop Kit Intel® NUC X15 Laptop Kit - LAPAC71H Intel® NUC X15 Laptop Kit - LAPAC71G Intel® NUC X15 Laptop Kit - LAPKC51E Intel® NUC X15 Laptop Kit - LAPKC71F Intel® NUC X15 Laptop Kit - LAPKC71E Intel® NUC M15 Laptop Kit Intel® NUC M15 Laptop Kit - LAPRC510 Intel® NUC M15 Laptop Kit - EVO LAPRC710 Intel® NUC M15 Laptop Kit - EVO LAPRC510 Intel® NUC M15 Laptop Kit - LAPRC710 Intel® NUC M15 Laptop Kit - LAPBC510 Intel® NUC M15 Laptop Kit - LAPBC710 Intel® NUC M15 Laptop Kit - EVO LAPBC710 Intel® NUC M15 Laptop Kit - EVO LAPBC510 Intel® NUC M15V Laptop Kit - EVO LAPRC7V0 Intel® NUC M15V Laptop Kit - LAPRC7V0 Intel® NUC M15V Laptop Kit - LAPBC7V0 Intel® NUC M15V Laptop Kit - LAPBC5V0 Intel® NUC Kit NUC5PGYH Intel® Compute Stick STCK1A8LFC Intel® Compute Stick STCK1A32WFC Intel® Compute Stick STK2m364CC Intel® Compute Stick STK2m3W64CC Intel® Compute Stick STK2mv64CC Intel® NUC Board DCP847SKE Intel® NUC Board D33217CK Intel® NUC Board D53427RKE Intel® NUC Board D33217GK Intel® NUC Board D34010WYB Intel® NUC Board D54250WYB Intel® NUC Board NUC5i5MYBE Intel® NUC Board NUC5i3MYBE Intel® NUC Kit D54250WYK Intel® NUC Kit D34010WYK Intel® NUC Kit DCCP847DYE Intel® NUC Kit DC53427HYE Intel® NUC Kit DC3217IYE Intel® NUC Kit DC3217BY Intel® NUC Kit DN2820FYKH Intel® NUC Kit D54250WYKH Intel® NUC Kit D34010WYKH Intel® NUC Kit NUC6i5SYK Intel® NUC Kit NUC6i5SYH Intel® NUC Kit NUC6i3SYK Intel® NUC Kit NUC6i3SYH Intel® NUC Kit NUC6i7KYK Intel® NUC Kit NUC5i5RYHS Intel® NUC Kit NUC5i3RYHSN Intel® NUC Kit NUC5i3RYHS Intel® NUC Kit NUC5i5MYHE Intel® NUC Kit NUC5i3RYK Intel® NUC Kit NUC5i5RYK Intel® NUC Kit NUC5i5RYH Intel® NUC Kit NUC5i3RYH Intel® NUC Kit NUC5i3MYHE Intel® NUC Kit NUC5i7RYH Intel® NUC Kit DE3815TYKHE Intel® NUC Kit NUC6CAYH