Article ID: 000060008 Content Type: Install & Setup Last Reviewed: 12/31/2021

System Only Detects One Side of the Intel® Optane™ H Series Media

BUILT IN - ARTICLE INTRO SECOND COMPONENT
Summary

Operating system is not seeing both portions of the Intel® Optane™ H Series device.

Description

The Windows* OS and system BIOS is only detecting the Intel® QLC 3D NAND media and not the Intel® Optane™ memory media.

Resolution

The system BIOS may not support the Intel® Optane™ Memory H Series.  In systems that do not support this product line, the Intel® Optane™ memory media on the device cannot be detected.

Confirm compatibility with the system vendor and refer to Intel Optane Memory H Series Installation & User Guide to check the requirements to successfully enable the Intel Optane Memory.

Note"Intel® Optane™ Memory Ready" branding on systems does not mean the system supports this series. This branding relates to the M Series only.

Disclaimer

1

All postings and use of the content on this site are subject to Intel.com Terms of Use.