How To Avoid Login Error 3012 on Intel® Endpoint Management Assistant (Intel® EMA) Platform Manager

Users encounter error 3012 when attempting to log in to the Intel® EMA Platform Manager. This error occurs due to case sensitivity issues with the username, particularly when upper case characters are used in the server FQDN during installation.

To resolve login error 3012, ensure the Intel® EMA Global Administrator username matches the case sensitivity of the server FQDN. If upper case characters were used during installation, change the Intel® EMA Web server and swarm server FQDN to the same string in all lowercase. Follow these steps:

1. Save the changes.
2. Restart the service.